Terms & Conditions

Our aim is to provide integrated advice, examination and health care tailored to the population of Surrey and the surrounding area. All our therapists are recognised by professional bodies and follow post-graduate training as required. We work together as a team and may liaise with and consult each other, when necessary, for the benefit of the patient. The therapists at Luck’s Yard Clinic have been selected for their skill and integrity and will strive to give each patient the best care possible.

We would strongly request that you park in the Council car park opposite the parade of shops in Milford, next to the GP Surgery, and simply walk across the road, turn left by the corner shop into Portsmouth Road and the Clinic will be seen on the left hand side. The two parking spaces outside the Clinic are reserved for those with difficulty walking, or with very young babies.

We strive to run an efficient Clinic and therefore ask you to arrive five minutes early for your first appointment to allow for completion of any necessary paperwork. Please let us know 24 hours in advance if you are unable to make the appointment, otherwise a cancellation fee may be charged. If you are under the age of 16 you need to be accompanied at all times by your parent or guardian.

We offer a text reminder service at Luck’s Yard Clinic as a special service to help you remember you next appointment time. All we need is your mobile number. However, the responsibility lies with the patient to remember their appointment, and our 24 hour cancellation policy still applies should our computer systems not work with the text reminder. It is only a reminder service and we strongly recommend that you record your appointment time for your records.

Please make sure that you have authorisation from your insurance company if you intend to claim for your treatment, and if necessary a referral from your GP. We charge patients on each visit and can provide you with receipts so you may use these for your claim.

We aim to be approachable and encourage you to speak to us regarding your treatment or any other queries you may have.

We look forward to being of help to you and your family now and in the future.

    I have been helped a lot with my back which was very painful when I first started coming to the point that it actually woke me up. To now not having hardly any backpain at all.
Marie Hounslow - Patient
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